At Vashisht Jewel, we strive to ensure a seamless shopping experience for our valued customers. Please read our cancellation and refund policy carefully to understand the terms and conditions that govern your purchases.
Cancellation Policy
Order Cancellation by Customer:
- Before Shipping:
- You may cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at [Insert Contact Details] with your order details.
- A full refund will be issued for cancellations made within this timeframe.
- After Shipping:
- Once the order has been shipped, it cannot be canceled. You may, however, initiate a return or exchange after receiving the product, as per our return policy.
Order Cancellation by Vashisht Jewel:
We reserve the right to cancel orders in the following situations:
- The product is out of stock or discontinued.
- Payment issues or verification failure.
- Incorrect pricing or description due to typographical errors.
In such cases, we will notify you promptly and issue a full refund if the payment has already been made.
Refund Policy
Refunds for Cancellations:
- If your order is canceled before shipping, we will process a full refund to your original payment method within 7-10 business days.
Refunds for Returns:
- Products eligible for return must be in their original condition, unworn, and accompanied by all packaging, certificates, and documentation.
- Refunds for returned items will be initiated after the items are received and inspected by our quality team. This process may take 5-7 business days.
- Refunds will exclude shipping charges, if applicable.
Non-Refundable Items:
- Custom-made or engraved jewelry items.
- Items purchased during sales or with promotional discounts.
- Earrings, due to hygiene concerns.
How to Initiate a Cancellation or Refund
- Contact us via email at [Insert Email Address] or call us at [Insert Phone Number].
- Provide your order number and reason for cancellation or refund.
- For returns, ensure the product is securely packed to avoid damage during transit.
Important Notes
- Refunds will be processed to the original payment method only.
- Vashisht Jewel is not responsible for delays caused by the payment gateway or your financial institution.
- For international orders, currency conversion fees (if any) will not be refunded.
We value your trust in Vashisht Jewel and are committed to ensuring your satisfaction. For further assistance, please feel free to reach out to our support team.